Do I need to register as a member before using the online ticketing service?

No, non-member can also enjoy our service.


Do I need to pay any service charge for online ticketing?

HK$10 service charge per ticket on any purchase via www.cinema.com.hk.


What means of payment does the online ticketing accept?

VISA, MasterCard, American Express and Cinema Gift Card.


Can I use virtual card to purchase ticket online?

Virtual card is not accepted for internet ticketing in this website since you are required to present your credit card to collect the ordered tickets. Customer who booked tickets online, must show the credit card/ cinema gift card when pick up tickets at the specific cinema box office or automatic ticketing machine. Anyone who cannot show the physical credit card / cinema gift card will be declined to pick up the booked ticket(s) without any refund or any kind of compensation


Is it safe to provide my personal information during the registration process?

Please refer to "Privacy Policy" section.


How many tickets can I purchase online?

In each transaction, you can only choose max. 8 seats.


Can I use coupons or discounts (e.g. discounts for Broadway Cinematheque members) through online ticketing?

In general, apart from bc VIP membership, MOViE MOViE Member and specific credit card discount, other coupons and discount are not accepted through online ticketing.


Can I purchase child/senior/student tickets online?

Concession tickets are available for sale online.


How can I pick up the ordered tickets?

Please bring along with your credit card that used in the online transaction, and pick up the ticket(s) via Auto-Ticketing Machine at the cinema you selected.


Can I pick up the ordered tickets for one theatre at another cinema of Broadway Circuit?

You should only pick up the tickets at the cinema you chose.


If I don't pick up the ticket, will my credit card account be charged?

Once the transaction is done successfully, your credit card account will be charged.


What should I do if I booked wrong tickets after the payment process is completed?

You cannot cancel the order or change seats once you press [CONFIRM] button to proceed the payment process. All tickets are non-refundable and non-exchangeable.


If I didn't get a Confirmation page after payment process, what should I do? (Applicable for Cinema.com.hk Member/ bc VIP member/ MOViE MOViE member only)

You can go to "Ticket record" then check whether your transaction is successful.


What should I do with my tickets if a typhoon signal 8 or above or blackrain storm signal is hoisted?

Broadway Circuit cinemas open as usual when Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm Warning is issued. If a ticket holder is unable to attend a screening due to the weather condition, please go to the same cinema with the ticket, or the credit card or gift card used for ticket purchase within 7 days after the warning signal is cancelled to exchange a ticket with the same monetary value as the original ticket. Tickets sold are non-refundable. 


What should I do if I've forgotten my password?

Please click "Login" at the upper right corner , then choose the button [Forget Your Password] for help.


How can I change my registration information?

You can go to [Account Information] after login then choose [Edit Member Profile] at the right side to change any of your registered information except the user ID.


How to use E-ticket to enter the cinema?

Purchase at Online : No need to pick up the online purchased tickets ,  E-tickets will send to your email. Simply scan the QR Code in the mobile phone at the gate to enter conveniently. The QR Code had stored the total number of ticket purchased. By scanning the QR code at the gate, customer can see the total number of entries from the display of the gate.  The act of every scan of the QR code will deduct one entry. When the number comes to “0”,no more entry will be allowed.

If physical ticket(s) is require, please bring along your credit card that used in the online transaction, and pick up the ticket at Auto-Ticketing Machine/  box office  of the cinema where you will enjoy the  movie.

Purchase at Box Office : Customer will receive ticket(s) printed with QR code, by scanning the QR code at the gate can enter the cinema.  

No person shall climb on and jump over the ticket gate inside the cinema. Cinema will consider these are improper mean to enter and exit the cinema and have the right to refuse that person enter the cinema. Cinema reserves the right to claim any liability from that person.


How many E-ticket will be received whenif I brought more than 1 ticket?

If the online transaction contains either regular or concession ticket type, Customer will receive one QR code E-ticket. ne set of QR Code in the E-ticket will be issued with same ticket type.

If the online transaction contains both regular and concession ticket type, customer will receive two E-ticket with respective QR code for the 2 ticket types. One sets of QR Code in 2 E-tickets will be issued when both regular ticket type and concession ticket type are involved.


What is the difference between a concession and regular ticket type QR Code?

The concession ticket type contains a Broadway logo in the center. When passing the concession ticket type , a red color indicator will be and a bee sound will be heard, our staff have the right to request the to show the proof of documents.


CanIsend the E-ticket to my companion?

If your companion is not coming with you, you can forward the E-ticket or screen cap the QR code to him or her for entry. Important note: cinema will base on a valid QR code for entry, we highly recommend you to keep safe of your e-ticket to avoid mistakenly used by others. We will not accept any responsibility whatsoever for any loss in this case.


Can I use the gate to enter if I am late?

Yes ! You can scan the QR Code at the gate for entry during the screening time of your purchased movie.  


Can I get through the gate again during screening?

Yes ! You can scan the valid QR Code at the gate to enter or exit. 


How the E-ticket redeem the free parking?

You can print the ticket in the box office / ATM to redeem the free parking.


What is audio description service?

Broadway Circuit provides an audio description service for our visually impaired audience. They can listen to narration tracks delivered by professional describers through a receiver. Describers use concise and vivid language to translate images into verbal description for visually impaired viewers to assist their comprehension of the films and enhance their enjoyment of cultural and leisure activities. Audio description service is available at B+ cinema apm and MY CINEMA YOHO MALL now.  Please click here for more details.